Refund Policy

This Refund Policy applies to all subscriptions, token purchases, and resource usage charges on DockHosting (the "Services"). It should be read alongside our Terms of Service.

1. General Policy

Fees for compute, storage, database, and platform usage are billed based on resources provisioned and consumed. Because resources are allocated and metered in real time, payments and token purchases are generally non-refundable once processed, except as described below or where required by applicable law.

2. Eligible Refund Cases

We will consider a refund, in whole or in part, in the following circumstances:

• Duplicate or Erroneous Charges: You were charged more than once for the same resource, or charged due to a verified billing system error.
• Service Unavailability: A documented, extended outage of the Platform caused by us (not by your application, configuration, or third-party dependencies) prevented you from using resources you were billed for.
• Unauthorized Transactions: A payment was made fraudulently using your account without your authorization, subject to verification.

3. Non-Refundable Cases

Refunds will not be issued for:

• Resources already provisioned and consumed (e.g., running containers, allocated database storage) for the billing period in which they were used.
• Account suspension or termination resulting from a violation of our Acceptable Use Policy or Terms of Service.
• Dissatisfaction with a third-party application, framework, or service you chose to deploy on the Platform.
• Failure to cancel a subscription or stop a running resource before the next billing cycle.

4. How to Request a Refund

To request a refund, contact us within 14 days of the charge with your account email and order/transaction ID. We review each request individually and will respond within 5 business days. Approved refunds are returned to the original payment method via our payment processor and may take several business days to appear, depending on your bank or card issuer.

5. Chargebacks

Please contact us before filing a chargeback or dispute with your bank or payment provider — we resolve the large majority of billing issues directly. Accounts that file unwarranted chargebacks may be suspended pending investigation, consistent with our Terms of Service.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or dashboard notification.

7. Contact Information

For billing questions or refund requests, please contact us at: