Privacy Policy

This Privacy Policy explains how DockHosting ("we", "us", "our") collects, uses, and protects information when you use our website, platform, APIs, and hosting services (collectively, the "Services").

1. Information We Collect

• Account Information: Name, email address, and authentication credentials (hashed passwords, OAuth identifiers) collected at signup.
• Billing Information: Payment details are collected and processed directly by our payment processor (e.g., PayPal, Paddle). We do not store full card numbers or bank account credentials on our servers.
• Usage Data: Logs of API requests, deployment activity, resource usage (CPU, RAM, storage), and IP addresses, collected for billing, security, and abuse prevention.
• Content You Provide: Source code, container images, environment variables, and database content you upload or configure for deployment on the Platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services, including provisioning and billing for compute and database resources.
• Verify your identity and prevent fraud, abuse, and violations of our Acceptable Use Policy.
• Send transactional emails (billing receipts, security alerts, service notifications).
• Monitor, debug, and improve platform performance and reliability.
• Comply with legal obligations, including tax reporting and law enforcement requests.

3. Data Sharing

We do not sell your personal information. We share data only with:

• Payment Processors: To process subscription and token payments (e.g., PayPal, Paddle).
• Infrastructure Providers: Our hosting and datacenter providers, strictly to operate the Platform.
• Legal Authorities: When required by law, court order, or to investigate violations of our Terms of Service.

4. Data Retention

We retain account and billing data for as long as your account is active and as required to meet legal and tax obligations. Deployment logs and metrics are retained for a limited period (typically 30 days) for debugging and security purposes. Upon account deletion, we delete or anonymize personal data within a reasonable period, except where retention is required by law.

5. Data Security

We apply industry-standard safeguards including encrypted connections (TLS), hashed credential storage, container isolation, and access controls on internal systems. No method of transmission or storage is 100% secure, and you acknowledge this risk by using the Services.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. You can manage most account information directly from your dashboard settings, or contact us using the details below to make a request.

7. Cookies

We use essential cookies to maintain your authenticated session and basic analytics cookies to understand site usage. We do not use cookies for third-party advertising.

8. International Transfers

Our infrastructure and personnel may be located outside your country of residence. By using the Services, you consent to the transfer and processing of your information in those locations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or dashboard notification. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

10. Contact Information

For privacy-related questions or data requests, please contact us at: